Order Cancellation Policy

At Kaysha Jewels, every piece we create is a reflection of our dedication to quality and precision. Given the nature of our business, where each item is meticulously crafted and often customized to meet individual preferences, order cancellations are not permitted.

To ensure seamless service, our order processing begins immediately upon receiving payment and confirmation. This swift initiation of production helps us maintain our commitment to timely delivery and exceptional craftsmanship. Once the creation process starts, it is not feasible to halt or modify the order without impacting the quality or schedule.

We kindly request that you carefully review all aspects of your order—such as design, size, and personalization details—before confirming. By doing so, you help us uphold the high standards of service and satisfaction that we strive to deliver for all our valued customers.

We deeply appreciate your understanding and cooperation in this regard.

Refund Policy

At Kaysha Jewels, customer satisfaction is at the heart of what we do. While we do not offer refunds or cancellations for non-damaged products, we have a dedicated policy in place to address rare cases of product damage during delivery.

Refund Eligibility
Refunds are available only if the product is damaged upon delivery. This policy ensures fairness while helping us maintain transparency and trust with our customers.

Proof of Damage
To initiate a refund request, customers must provide clear and detailed proof of the damage. This includes submitting photographs or videos that clearly display the issue. These must be sent to us within 48 hours of receiving the delivery. This timely submission allows us to address your concerns promptly and efficiently.

Refund Credit
Approved refunds will be issued as store credit, which will be applied to your account immediately upon approval. This store credit can be redeemed on future purchases, allowing you to select a replacement item or explore our wide range of products at your convenience.

We are committed to ensuring a positive shopping experience for every customer. If you encounter any issues, please do not hesitate to contact our support team, who will be happy to assist you further.

Search For Products

Product has been added to your cart